Xox96 Casino Terms & Conditions

1

1. General conditions of use

Xox96 Casino is intended only for people who are legally permitted to access and use online gambling services in their location. You must not use the website if online gambling is unlawful where you are located. Australian players should consider all applicable Australian laws, state or territory requirements and any other rules that may apply to their use of online gambling services. You are responsible for checking whether access and participation are lawful before opening an account, depositing funds or placing a wager.

You must be at least 18 years old, or older if a higher minimum age applies under the laws that govern you. Xox96 Casino may request evidence of your age, identity, location, source of funds or other information at any stage. Until the required checks are completed, access to an account, games, deposits, withdrawals or other features may be restricted. You must provide information that is accurate, complete and not misleading.

These terms apply to the Xox96 Casino website, your account, games and services made available through the website, and communications relating to those services. Additional conditions may apply to an individual game, promotion, bonus, payment method or other feature. You should read those conditions before using the relevant feature. If additional conditions conflict with these general terms, the additional conditions will generally apply to that feature only.

Changes to these terms

These terms may be updated from time to time to reflect changes to the website, services, technology, security requirements, business practices or applicable law. The current version will be made available on the website. You should review this page regularly, particularly before using a service or accepting a promotion. If you continue to use Xox96 Casino after revised terms have been published, that continued use may be treated as acceptance of the updated terms. If you do not agree with a change, you should stop using the website and follow the available account closure process.

Website availability

We aim to make the website and its features available, but continuous or uninterrupted access cannot be guaranteed. Access may be suspended, restricted or changed for maintenance, updates, technical issues, security reasons, legal requirements or circumstances outside reasonable control. Games, payment options and other features may be added, removed or changed without a guarantee that a particular service will remain available indefinitely.

You are responsible for having suitable equipment, software, internet access and security arrangements to use the website. We cannot guarantee that the website will operate on every device or browser. You should take reasonable steps to protect your device from malware and unauthorised access, and should not use the website through a device or connection that you know is compromised.

2

2. Accounts, security and prohibited conduct

You may generally hold only one personal account unless Xox96 Casino expressly permits otherwise. Your account must be registered in your own name and used only by you. You must not create an account for another person, allow another person to operate your account, operate an account on behalf of another person or use an account to conceal the identity of the person participating.

You are responsible for ensuring that the information on your account remains accurate, current and complete. If your personal details, payment information or other relevant information changes, you should update it through the available account features or website channels. We may ask you to confirm or update information before allowing continued access to some or all services.

You must keep your username, password, authentication details and devices secure. Do not share login details with another person or allow another person to use your account. You should notify Xox96 Casino promptly through the available website channels if you suspect that your account has been accessed without permission, your login details have been compromised or a transaction appears unfamiliar.

You must use the website honestly, lawfully and only for its intended purposes. The following activities are not permitted:

• Using another person's account, identity, payment method or personal information without proper authorisation.
• Allowing another person to gamble through your account or using an account controlled by another person.
• Attempting to bypass age, identity, location, security, account or responsible gambling controls.
• Using bots, scripts, automated systems, artificial intelligence tools or other software to interfere with games, promotions or website operation.
• Exploiting an error, technical fault, pricing mistake or other unintended feature, or failing to report a material error when you become aware of it.
• Engaging in fraud, money laundering, payment abuse, collusion, cheating or any other unlawful, deceptive or dishonest conduct.
• Introducing malicious code, attacking the website, interfering with other users or attempting to gain unauthorised access to systems, accounts or data.
• Using the website to transfer funds between people, conceal the source of money or test payment details that do not belong to you.

If we identify suspected misuse, a breach of these terms, unusual activity, a verification concern or a legal or security issue, we may restrict an account while enquiries are carried out. We may request documents or information needed for verification and may retain relevant records as required or permitted by law. Depending on the circumstances, we may cancel affected activity, refuse access, suspend or close an account, withhold or return funds where appropriate, or take other steps permitted by applicable law.

Account closure

You may ask to close your account through the available account or website support process. Closure does not remove obligations that arose before closure, including obligations relating to transactions, verification, disputes, investigations or suspected unlawful conduct. Any remaining balance may be subject to identity and payment checks, applicable legal requirements and the conditions of the relevant payment method before it can be dealt with.

3

3. Wagers, games, payments and promotions

Only wagers accepted and recorded by the website are valid. A request to place a wager is not necessarily accepted until it is confirmed in the relevant account or game record. We may reject, cancel or limit a wager where permitted, including where there is a technical issue, an obvious error, a legal restriction, a security concern, a game interruption or a suspected breach of these terms.

Game rules, available options, displayed odds, stake information and other details may be shown within the relevant product. You should review those details before participating and check that your intended wager is correct before confirming it. Once a wager has been accepted, it may not be cancellable unless the applicable game rules or law provide otherwise.

Where a result is determined by a game system, the result recorded in the relevant system will generally be used to settle the activity, subject to any investigation of a confirmed technical or operational error. We are not responsible for losses caused by your failure to understand the applicable game rules, check transaction details or follow instructions displayed on the website.

Deposits and payment methods

You must use a payment method that you are authorised to use and that is held in your own name, unless a different arrangement is expressly permitted. Payment processing may involve independent third-party providers and may be subject to their own terms, verification procedures, fees, processing times and restrictions. Xox96 Casino does not control every part of a third-party payment service.

Deposits must be made for genuine participation and not for an improper purpose. You must not use the website to move funds between people, disguise the source of money, use stolen payment details or conduct activity that may breach financial crime laws. Additional checks may be required before a deposit, withdrawal or other transaction is completed.

A withdrawal may be returned, delayed or restricted if information is incomplete, an account has not passed verification, the payment method cannot receive the funds, a transaction requires investigation or a legal requirement applies. We may use a reasonable payment route that is available and appropriate for the circumstances, subject to applicable law and any relevant payment conditions.

You should check your account balance, transaction history and game records regularly. If you identify an apparent discrepancy, you should raise it through the available website channels as soon as possible and provide enough information for the matter to be investigated. If a balance or transaction is affected by an obvious error, we may correct the error and adjust the account in accordance with applicable law.

Promotions, bonuses and rewards

Any promotion, bonus, reward or campaign is subject to its own published conditions. Those conditions may include eligibility requirements, qualifying activity, expiry rules, wagering or use requirements, maximum values and restrictions on payment methods, games or withdrawals. You should read the complete promotion conditions before participating.

We may refuse, withdraw or amend a promotional benefit where a participant is not eligible, a promotion has been used improperly, an error has occurred or the relevant conditions have not been met. A promotion may be available only once per person, household, device, payment method or other qualifying group where stated in its published conditions. If a promotion conflicts with these general terms, the specific promotion conditions will apply to that promotion.

4

4. Responsible gambling, privacy and legal information

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money, recover losses or solve financial problems. Only gamble with money you can afford to lose and decide on a personal budget before you begin. Avoid gambling when affected by alcohol, drugs, stress or strong emotions. Do not chase losses, borrow money to gamble or allow gambling to interfere with work, relationships, study, sleep or everyday responsibilities.

Depending on the features available, you may be able to use tools or request measures such as deposit limits, activity limits, time reminders, account breaks or self-exclusion. These measures may have different operation, review and implementation requirements. You should read the relevant information carefully before selecting a measure and should not attempt to bypass a restriction.

If gambling no longer feels enjoyable or is becoming difficult to control, stop playing and seek support from an appropriate Australian gambling help service, financial counsellor, health professional or other qualified support person. You can also ask a trusted person to help you manage access to gambling services. Responsible gambling information should be reviewed before opening an account or using the website.

Privacy and communications

Personal information is handled in accordance with the Xox96 Casino Privacy Policy and applicable privacy laws. Information may be collected and used for account administration, age and identity checks, payments, security, fraud prevention, customer service, legal compliance and responsible gambling activities. Relevant information may be shared with service providers, professional advisers, payment providers or authorities where permitted or required by law.

You should ensure that the contact and account information you provide remains accurate. We may send service messages about your account, transactions, security, legal changes or important operational matters. Marketing communications, where available, may be managed using the options provided in the communication or through available account settings. Stopping marketing messages does not necessarily stop essential service communications.

Intellectual property

The website, its design, text, graphics, branding, software and other content are protected by intellectual property laws or used with permission. You may use the website for personal and lawful purposes only. You must not copy, reproduce, modify, distribute, publish, sell, reverse engineer or commercially exploit website content without the relevant permission. Any third-party material remains the responsibility of its respective owner.

Liability and applicable law

To the extent permitted by law, you use the website at your own risk. We do not guarantee that the website will always be error-free, secure, suitable for every device or available in every location. We are not responsible for delays or failures caused by events outside reasonable control, including telecommunications problems, internet outages, payment service interruptions, cyber incidents, natural events or changes in law.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, condition, warranty, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law. Where permitted, any liability is limited to the remedies available under applicable law. These terms are to be read with any mandatory laws and regulatory requirements that apply to the relevant user, service or transaction.

Questions and complaints

If you have a question or complaint about these terms, your account, a payment, a wager or another service, use the support or contact options made available on the Xox96 Casino website. We may ask for information needed to identify your account and investigate the matter. You should provide a clear description of the issue and any relevant transaction or game information. A formal complaint process, where applicable, will be described through the available website channels.