Privacy Policy

Xox96 Casino respects the privacy of players in Australia. This Privacy Policy explains what information may be collected through the website, why it is used, how it is protected, when it may be shared and how players can exercise their privacy choices. It applies to information connected with player accounts, casino services, customer support, payments, website visits and related online features.

Xox96 Casino operates under a licence issued by the Curaçao Gaming Authority (CGA), reference OGL/2024/431/0231, and holds an additional licence from Anjouan issued through 96Group.

Information we may collect

To provide online casino services, Xox96 Casino may handle information supplied by players, information created through account activity and technical information collected when the website is visited or used. The information collected depends on the services used, the player’s account status, the transactions requested and the checks that may be required. Some information is needed to create and maintain an account, while other information helps protect the service and meet operational or legal obligations.

Account and personal details

Account information may include a player’s name, date of birth, country or state, residential details, username, password, email address and other contact details. It may also include information provided when a player registers, updates an account, contacts customer support, responds to a request, enters an activity or communicates with the site in another way. Login information is used to help maintain account security, and players should keep passwords and other access details confidential.

Identity and verification information

An online gambling service may need to confirm a player’s identity, age, account information or eligibility before certain services can be provided. For this purpose, the site may handle verification documents, proof of address, information about the ownership or source of funds where appropriate, and records of communications connected with verification. These checks help reduce fraud, prevent unauthorised account use, protect the service and support the safe operation of the website.

Payment and transaction records

The site may handle records about deposits, withdrawals, wagers, account balances, refunds, payment methods and other transactions. Payment providers may process sensitive payment details on their own systems. Xox96 Casino may receive information needed to confirm a transaction, investigate a failed or disputed payment, maintain an accurate account history and support security checks. Players should review the privacy information provided by any payment provider they choose to use.

Device, usage and cookie data

When the website is visited or used, technical information may be collected. This may include an IP address, browser type, operating system, device details, language settings, approximate location, pages viewed, login events, referring links and information about how features are used. The site may also receive information through cookies and similar technologies. This data can help keep the website working, identify errors, understand performance, detect suspicious activity and improve navigation and online services.

How and why information is used

Personal information is handled for clear service, security, business and legal purposes. The main purpose is to provide the services requested by players and to operate accounts safely and accurately. Information may be used in connection with registration, account administration, verification, payments, customer support, website security, responsible operation and communication. Only information that is reasonably relevant to the relevant purpose should be used.

To create, manage, maintain and secure a player account.
To confirm identity, age and account details when verification is required.
To process deposits, withdrawals, refunds and other account transactions.
To keep accurate records of wagers, balances, payments and account activity.
To carry out anti-fraud, security, risk and other integrity checks.
To identify, investigate and prevent suspected unauthorised access, misuse or breaches of site rules.
To provide customer support and maintain records of communications so enquiries can be handled consistently.
To troubleshoot technical problems, monitor website performance and improve features, content and navigation.
To send important service, account, verification and security communications.
To meet applicable legal, regulatory, accounting, record-keeping and other operational obligations.
To send marketing communications where the player has provided consent or where another permitted basis applies.

Important account and service messages may be sent even if a player has chosen not to receive marketing. These messages can include information about account security, verification requests, transactions, service changes, technical matters or updates to this Privacy Policy. They are different from optional promotional communications.

Marketing choices

Where a player has agreed to receive marketing, communications may include information about services, features or other available activities. A player can withdraw consent to marketing at any time by using an unsubscribe option included in a message or by contacting support@xox96casino.best. Withdrawing marketing consent does not affect processing that took place before consent was withdrawn and does not normally stop essential account, security or service communications.

When information may be shared

Information may be shared where it is reasonably needed to provide a requested service, operate the website, protect players and the service, investigate suspected misuse or meet a legal or operational requirement. This may include sharing relevant information with payment providers, identity and verification providers, technology and hosting providers, customer support platforms, security and fraud prevention services, professional advisers and other suppliers that help operate the site.

Providers are expected to handle information only for authorised purposes and to apply appropriate safeguards. Information may also be disclosed when necessary to respond to a valid legal request, protect rights or safety, investigate suspected fraud or misconduct, resolve a dispute or support the proper operation of the service. Xox96 Casino does not intend to sell personal information as a standalone product.

Cookies, security and information retention

Cookies and similar technologies

Cookies are small files or similar technologies that may be stored on a device when a player visits a website. They can help remember login or display preferences, keep account features working, measure website performance, identify errors and understand how visitors use the site. Some cookies may be used by service providers supporting analytics, security, payments or other website functions.

Players can manage, block or delete cookies through their browser settings. Browser settings differ between devices and browsers, so players should check the relevant help information for guidance. Disabling or deleting some cookies may affect the availability, security or performance of account features. Where a cookie preference tool is available, it may also be used to adjust optional cookie settings.

Keeping information secure

Reasonable technical, administrative and organisational measures are used to help protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security procedures, secure connections, monitoring and processes for responding to suspected incidents. Access to information should be limited to people and service providers who need it for authorised purposes.

No online service can guarantee complete security. Players should choose a strong, unique password, avoid sharing login details, use care when accessing an account on a shared device and log out when appropriate. If a player suspects that an account or personal information has been accessed without permission, they should contact support as soon as possible so the concern can be reviewed.

How long information is kept

Information is kept for as long as it is reasonably needed for the purposes described in this policy. This may include account administration, transaction records, dispute handling, customer support, security, fraud prevention, service improvement and internal record keeping. Some records must be kept for a period required by law even after an account is closed. The appropriate retention period depends on the type of record and the reason it was collected.

When information is no longer required, it may be securely deleted, destroyed or anonymised, subject to applicable requirements, legitimate operational needs and the resolution of any outstanding issue. Closing an account does not necessarily result in the immediate deletion of every record connected with that account.

Information handled by service providers

Some providers that support the website may process information using systems located outside Australia or in another jurisdiction. Where this occurs, the information is handled for authorised business purposes and reasonable steps are taken to support its security and responsible use. Players can contact privacy support if they require general information about a particular processing activity.

Your privacy rights and how to contact us

Depending on the circumstances and applicable requirements, players may have rights concerning personal information held about them. These rights help players understand and manage how their information is used. A request may need to be checked before it is completed so that information is not disclosed to the wrong person. In some situations, a request may be limited or declined where retaining or using the information is necessary for security, fraud prevention, legal compliance, transaction records, dispute handling or another legitimate purpose.

Access: ask for a copy of personal information held about you and general information about how it is being used.
Correction: ask for inaccurate, incomplete or out-of-date information to be corrected or updated.
Deletion: ask for personal information to be deleted where it is no longer needed or where another valid reason supports the request. Deletion may not be possible for records that must be retained by law or for legitimate security, transaction or dispute purposes.
Withdraw marketing consent: withdraw consent to marketing communications at any time. This will not normally affect essential account, security or service messages.

To exercise your rights, ask a privacy question or request information about the handling of your data, contact support@xox96casino.best. Please describe the request clearly and provide enough information for the relevant account or records to be identified. A reasonable identity check may be required before information is provided or an account change is made.

For your security, do not send unnecessary payment details, passwords or copies of identity documents by email. If additional information is needed to verify a request, it should be provided only through an appropriate and secure process. Players should also contact support@xox96casino.best if they believe their personal information has been misused, if they receive unwanted marketing after opting out or if they have concerns about the security of their account.

Privacy requests will be reviewed and handled within a reasonable timeframe, subject to the nature of the request, identity checks and any applicable requirements. If more information is needed, it may be requested before action is taken. If a request cannot be completed in full, an explanation may be provided where appropriate.

Changes to this Privacy Policy

This Privacy Policy may be updated when services, technology, business processes or applicable requirements change. The current version will be made available on the website. Players should review the policy from time to time, particularly before providing new information or using a new feature. Where an update is important, reasonable notice may be provided through the website or an account communication.

Questions about this Privacy Policy, personal information or privacy rights can be directed to support@xox96casino.best. By continuing to use the website after an updated policy is made available, players acknowledge that they have had an opportunity to review the updated information. Where consent is required for a particular use of information, consent will be requested in an appropriate way.