Betting Rules

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1. General betting principles

You must read and understand the applicable rules before placing a bet. By opening an account, using the website or submitting a wager, you confirm that you accept the rules that apply to the relevant service. If you do not agree with a rule, you should not place the bet or continue using that service.

Betting is available only to people who are legally permitted to use gambling services in their location. You are responsible for checking that online gambling is lawful for you and for complying with all applicable Australian laws and any other laws that apply to your circumstances. Xox96 Casino may restrict access where required by law, regulatory requirements, internal controls or the terms of an account.

You must provide accurate, complete and current information when registering and whenever information is requested. An account must be used only by the registered account holder. You must keep your login details confidential and must not allow another person to use your account, place bets for you or access funds held in the account.

One person should use only the account or accounts permitted under the website’s account rules. Duplicate, linked or otherwise unauthorised accounts may be reviewed. If an account is closed, suspended or restricted, you must not attempt to avoid that action by creating another account or using another person’s details.

Xox96 Casino may carry out identity, age, payment method, location and other verification checks. You may be asked to provide documents or information before certain account activities can be completed. If requested information is not provided, cannot be verified or appears to be inaccurate, access to betting or account services may be limited in accordance with the applicable terms.

Important account responsibilities

• Keep your password and security information private and use reasonable steps to protect your device.
• Check your account balance, bet history and transaction records regularly.
• Tell Xox96 Casino promptly if you believe your account has been accessed without permission.
• Do not use funds, payment methods or personal information belonging to another person.
• Do not place bets while affected by alcohol, drugs, strong emotions or any condition that may affect your judgement.
• Use the responsible gambling tools and account controls available on the website if betting stops being enjoyable or manageable.

The website may display information such as markets, selections, odds, minimum or maximum stakes, availability and account notices. Displayed information is provided for general betting purposes and may be updated, suspended or withdrawn. The rules shown for the specific product or market should always be checked before a bet is submitted.

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2. Placing and accepting bets

A bet is normally submitted by selecting the required market or game, entering the stake and confirming the instruction through the website. A selection placed in a bet slip is not necessarily accepted. The wager is accepted only when the website confirms acceptance and records the bet in your account or displays another clear confirmation.

You are responsible for checking every part of a bet before confirming it. This includes the event, competition, market, selection, odds, stake, potential return, bet type and any applicable conditions. If a bet is submitted with an error in your selection or stake, it may not be possible to amend or cancel it after acceptance.

Odds and other prices may change before a bet is accepted. Where the website allows price changes to be accepted, you may be shown the updated price before confirmation. A bet submitted at a previous price is not accepted unless the system confirms that price or otherwise records the wager.

A bet may be rejected, delayed, cancelled or placed on hold for operational, technical, security, legal or integrity reasons. Examples may include a market being suspended, an event being changed, a price being entered incorrectly, a connection problem, suspected misuse or a requirement to complete verification. Any applicable correction or cancellation will be handled under the relevant product rules and Terms and Conditions.

Bet types and combinations

The website may offer different bet types, including single bets, multiple selections, each-way or other combination formats where applicable. The meaning of each bet type, the way returns are calculated and the effect of a void or non-runner can vary. Read the explanation provided with the market before confirming the wager.

For a multiple bet, each selection may affect the final outcome according to the rules for that bet type. If one selection is void, the remaining selections may be settled in a different way, such as a reduced combination or another method stated in the product rules. A selection that is not offered for a particular combination cannot be treated as included merely because it appears in a bet slip.

Certain markets may be available only before an event starts, while others may remain available during live play. Live markets can be suspended while an event is in progress, especially when there is a material change or important action. A bet is valid only if it has been accepted by the system, and a delay between submitting and accepting a live bet may affect the available price or market status.

The website may set or display limits for stakes, returns, markets, accounts or payment activity. These limits can differ by product and may be applied for legal, risk management, responsible gambling or other legitimate reasons. A displayed limit is not a guarantee that a bet will be accepted, because other account or market conditions may also apply.

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3. Results, settlement and account records

Bets are settled using the official result or outcome source identified in the relevant sport, event, market or game rules. The source may be the event organiser, governing body, official statistics provider or another reliable source specified for that product. Where an official result is corrected, settlement may be reviewed if the applicable rules allow it.

The result used for settlement may depend on the market wording. For example, a market may refer to the result at the end of normal time, a scheduled period, a particular round, a named participant or a specified statistical measure. Extra time, penalties, appeals, disqualifications and later changes may be treated differently depending on the market rules.

If an event is postponed, abandoned, interrupted, rescheduled or materially changed, the applicable product rules will determine whether bets remain valid, are carried forward or are void. A change to the venue, start time, format, participant or event conditions may affect settlement. You should not assume that a bet remains active unless the relevant rules provide for it.

Voids, non-runners and dead heats

A bet may be declared void where the market cannot be settled fairly or where a stated condition has not been met. A void bet is generally treated according to the rules for that market, which may mean that the stake is returned or that the void selection is removed from a combination. The exact treatment must be checked in the applicable product rules.

Dead-heat rules may apply when two or more participants share the relevant result. In that situation, a winning stake or return may be divided in accordance with the market rules. This can produce a lower return than the full advertised return for a sole winner. Dead-heat treatment is not necessarily the same across every sport or bet type.

A settlement may be corrected if a technical error, obvious pricing error, incorrect result, duplicate entry or other issue has affected the account. If a return has been credited incorrectly, the account balance may be adjusted in accordance with the Terms and Conditions. Xox96 Casino will apply the relevant rules and may review the surrounding circumstances before making an adjustment.

Your account history is the main record of accepted bets, stakes, results and credited returns. You should review it after betting and keep your own records where appropriate. If you notice a missing bet, unexpected settlement or balance issue, raise it through the support option available on the website with enough information to identify the transaction.

Any payment, withdrawal or return is subject to account verification, payment processing requirements, applicable fees if disclosed, legal obligations and the website’s payment terms. A winning bet does not remove the need to complete required checks. The amount shown in an account may also be subject to unsettled bets, corrections, reversals or other account adjustments.

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4. Errors, disputes and responsible betting

Technical faults, communication failures, incorrect data feeds, human mistakes and other unexpected issues can sometimes affect a betting service. If a clear error occurs, Xox96 Casino may suspend the affected market, refuse or correct an affected bet, or take another action permitted by the relevant rules. The aim is to resolve the issue fairly and consistently while protecting customers and the integrity of the service.

You should not rely on a displayed price, balance or result that appears obviously incorrect. If you believe a bet has been accepted or settled in error, avoid placing further bets based on that information and report the issue through the website’s available support process. A review may require details such as the date, market, stake, selection and transaction reference shown in your account.

If you disagree with a settlement or account decision, use the complaints or dispute process described on the website. Provide a clear explanation and any relevant account information. The matter will be reviewed under the applicable Terms and Conditions and internal procedures. You may be asked to complete identity or security checks before account information can be discussed.

Bet responsibly

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you start and never bet more than you can afford to lose. Keep betting money separate from essential household funds, and avoid chasing losses by increasing stakes or continuing to play in an attempt to recover money.

• Set personal deposit, spending or session limits where those tools are available.
• Take regular breaks and avoid gambling for longer or more often than planned.
• Do not borrow money, sell possessions or use credit to fund gambling.
• Do not gamble when distressed, tired, angry or under the influence of alcohol or drugs.
• Talk to someone you trust if gambling is affecting your finances, relationships, work or wellbeing.
• Use a break, account closure or self-exclusion option if you need time away from gambling.
• Seek independent gambling support if you are concerned about your behaviour.

Xox96 Casino may apply safer gambling checks, account restrictions or other protective measures where appropriate. These measures may include reviewing activity, limiting access, declining certain transactions or providing information about available support. Responsible gambling tools are not a substitute for personal judgement, and you remain responsible for using the controls that best suit your circumstances.

These Betting Rules may be updated when products, technology, legal requirements or operating procedures change. The current version published on the website applies to future activity unless a different approach is required by law or stated in the applicable terms. Please check the rules regularly and read any notices displayed before placing a new bet.