Responsible Gaming

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Our approach to safer gambling

Responsible gaming means making informed choices about how often you play, how long you play and how much you spend. Online casino games are based on chance. Their results cannot be predicted or controlled, and no strategy, pattern or system can guarantee a win. Previous results do not influence future results. A losing result is not a reason to continue playing or increase your stake.

Players should treat gambling as paid entertainment. Only use money that you can comfortably afford to lose after essential expenses and existing financial commitments have been considered. Never use money needed for rent, mortgage payments, bills, food, education, loan repayments or other important obligations. Gambling should not be viewed as an investment, a source of income or a solution to financial pressure.

Your personal circumstances may change over time, so a level of gambling that once felt manageable may no longer be suitable. Review your habits regularly and act early if gambling becomes more frequent, more expensive or more difficult to control. It is safer to set boundaries before you start playing rather than trying to make decisions during an emotional or extended session.

Practical principles

• Set a spending budget before you play and do not exceed it.
• Set a time limit and take regular breaks during every session.
• Keep gambling separate from essential household spending.
• Do not chase losses or increase stakes to try to recover money.
• Never borrow money, use credit or sell possessions to fund gambling.
• Avoid gambling when you are upset, stressed, tired or affected by alcohol or drugs.
• Do not gamble to escape difficult feelings, boredom, loneliness or financial concerns.
• Keep your account details private and do not allow another person to use your account.
• Check your activity and payment history so your gambling remains visible and manageable.

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Tools to help you stay in control

Safer gambling controls may be available through your account or the website. These tools are designed to support informed decisions, but they work best when selected before you begin gambling. Consider the money and time you are genuinely prepared to spend, then choose limits that reflect your budget rather than your hopes of winning. A limit should be treated as a firm boundary, not as a target to reach.

Deposit and spending limits

A deposit limit may restrict the amount added to your account during a selected period. A spending or wagering limit, where available, may help you manage the amount used for play. Choose limits based on your disposable entertainment budget and review them carefully. Increasing a limit should never be an automatic response to a losing session, an exciting win or an urge to continue playing.

Time limits and reminders

Use session reminders, time notifications or a personal timer to keep track of how long you have been playing. Online gambling can make time pass quickly, particularly during long sessions. When a reminder appears, pause and assess how you feel, how much time has passed and whether continuing fits your original plan. Stand up, move away from the screen and take a proper break before deciding whether to return.

Activity and payment reviews

Review deposits, withdrawals, game activity and time spent playing. Looking at this information can reveal habits that are easy to overlook during a session. If your activity is higher than expected, stop playing and reassess your budget. You may also consider using banking notifications, payment controls, device settings or other personal safeguards to create additional separation between gambling and everyday spending.

Taking a break or closing an account

If you feel that a temporary break would help, use any available time-out or account restriction option. A longer break or account closure may be more appropriate if you are finding it difficult to stop. Read the applicable terms before requesting a restriction, as account actions may affect access to games, promotions, balances or other services. Do not create another account to avoid a restriction, and do not ask another person to gamble on your behalf.

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Recognising when gambling may be a problem

Problem gambling can develop gradually and may affect mood, sleep, finances, work, study, health or relationships. You do not need to wait for a serious loss before asking for help. Early support can make it easier to understand your gambling, identify triggers and create practical steps to regain control. Be honest with yourself about the effect gambling is having, even if your gambling is not affecting every area of your life.

Warning signs may include

• Spending more time or money gambling than you intended.
• Trying to win back losses by playing more or increasing stakes.
• Feeling restless, irritable or anxious when you cannot gamble.
• Hiding or minimising gambling from family, friends or other people.
• Borrowing money, using credit or selling possessions to gamble.
• Missing work, study, household responsibilities or social commitments.
• Thinking about gambling throughout the day or planning your next session.
• Gambling to escape difficult feelings or feel better after a stressful event.
• Continuing to gamble despite conflict, financial problems or other negative consequences.
• Feeling regret after gambling but returning to play repeatedly.
• Needing to gamble with larger amounts or for longer periods to feel the same excitement.
• Ignoring personal limits or repeatedly trying to stop without being able to do so.

If any of these signs feel familiar, stop gambling and speak with someone you trust. Consider using a break, time-out or exclusion option where available, and seek professional assistance. You do not have to manage serious gambling concerns alone. A qualified counsellor or recognised gambling support service can help you make a plan that suits your circumstances.

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Getting help and making a support plan

Support is available for people who are concerned about their own gambling, as well as for family members, friends and others affected by someone else’s gambling. Players in Australia can look for a recognised gambling counselling or support service in their state or territory. Depending on the service, support may include confidential information, counselling, financial guidance, relationship assistance or practical help with reducing or stopping gambling.

You can also speak with your general practitioner or another qualified health professional. They can discuss how gambling is affecting your mental health, sleep, relationships or finances and help you find suitable support. If you feel overwhelmed or believe you may be at immediate risk of harming yourself or someone else, stop gambling and contact emergency services or an urgent mental health service in your area.

Steps you can take today

1. Stop playing and do not make another deposit while you decide what to do.
2. Tell a trusted person what has been happening and ask them to support your plan.
3. Review recent gambling activity to identify spending, time and emotional patterns.
4. Set a firm limit or request a break, time-out or account restriction where available.
5. Remove saved payment methods or add suitable banking and device controls.
6. Arrange professional support if gambling is difficult to reduce or stop.
7. Plan for situations that may increase the urge to gamble, such as payday, financial stress or boredom.
8. Replace gambling time with activities that support your health, relationships and daily routine.

If you contact Xox96 Casino about safer gambling, use the support or account options available on the website. You can ask about available limits, time-outs, account restrictions and the process for taking a break. Support staff can provide information about available account options, but they cannot provide financial, legal or medical advice.

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Age, account security and personal responsibility

Gambling is only for people who meet the applicable legal age requirements. Minors must not create an account, access gambling services or use another person’s account. Parents and guardians should consider suitable device, payment and internet controls to help prevent children from accessing gambling websites. Gambling accounts must be used only by the verified account holder.

You are responsible for providing accurate account information and keeping your login details private. Never allow another person to gamble through your account, and do not gamble on behalf of someone else. If you believe another person has accessed your account, stop using it and follow the available account security process. Keeping your account secure also helps ensure that limits, activity records and safer gambling measures apply to the correct person.

Responsible gaming information is intended to help you make safer choices, but it does not remove the risks associated with gambling. Xox96 Casino may apply account checks, restrictions or other measures where required by applicable rules and internal procedures. You should read the relevant account terms and use the controls available to you. If gambling no longer feels enjoyable or manageable, the safest choice is to stop and seek support.